Shipping & Returns

Last updated: 26/10/2026

Shipping

• Orders placed before 2pm, Monday to Friday, are usually dispatched the same working day, subject to stock availability.
• Orders placed after 2pm, at weekends or on public holidays are usually dispatched the next working day.
• We currently deliver only to the UK, the Isle of Man, Jersey and Guernsey. We don’t ship to the EU or other international destinations.
• Delivery options and charges are shown at checkout and depend on your delivery address and order.
• Small, lightweight orders may be sent by Royal Mail Tracked. Larger or heavier orders, and orders containing liquids or aerosols, are usually sent by courier, currently APC Overnight.
• We’ll email tracking details once your order has been dispatched.
• Delivery dates are estimates. We’ll make reasonable efforts to meet them, but a delay does not affect your legal rights. If delivery can’t be completed, please follow the carrier’s instructions for redelivery or collection.
• You can leave delivery instructions at checkout, but we can’t guarantee they’ll be followed.
• Please contact us as soon as possible if an item is damaged, missing or incorrect—ideally within two working days—so we can investigate. This does not affect your legal rights.

Stock availability

• Stock levels are shown on each product page.
• Items marked “Special Order” are not held in stock and will take longer to dispatch while we obtain them from the manufacturer.
• If an estimated lead time is available, we’ll show it on the product page or contact you with an update.

Returns

Changed your mind?

• If you’re a consumer buying online, you can cancel most orders within 14 days of receiving them. Tell us by emailing and include your order number. You then have a further 14 days to return the goods.
• You pay the return postage for a change-of-mind return. If you cancel your whole order, we’ll also refund the standard delivery charge, but not any extra you paid for a premium delivery option.
• You can check goods as you would in a shop. If they’ve been handled more than needed to inspect them, we may reduce your refund to reflect any loss in value. We’ll issue your refund within 14 days of receiving the goods or proof that you’ve sent them back, whichever comes first.

Faulty, damaged or incorrect goods

• Please contact us and we’ll arrange the next steps. We’ll cover reasonable return costs where goods are faulty, damaged or incorrect. Your legal rights are not affected.

Business Purchases

• Consumer cancellation rights apply only to consumer purchases. If you’re buying wholly or mainly for business purposes, those cancellation rights do not apply. Any rights that cannot legally be excluded still apply.